Privacy Policy
This Privacy Policy explains how Mulberry Care Homes gathers, uses, and shares the information we obtain from you when you use our website (https://www.mulberrycarehomes.com/).
The term ‘Mulberry Care Homes’ or ‘us’, ‘ our’ or ‘we’ refers to the owner of the website. The term ‘you’ or ‘your’ refers to the user or viewer of our website.
Your use of this website signifies your agreement to the collection, use, and disclosure of your information as outlined in this Privacy Policy. Should you disagree with these terms, please refrain from using the site.
We may update this Privacy Policy at any time without prior notice. Any changes will be posted on the website, so we encourage you to review this page regularly to stay informed.
What data is collected?
We may collect and process the following personal information from you:
- Name
- Telephone number
- Address
- Type of care required
This list is not exhaustive.
How is your data collected?
The information you provide can be collected by completing inquiry forms on our website or through responses to our digital marketing communications, provided you have given your consent. This information may help us learn more about you and send you relevant marketing information.
How is your data used?
The data will be utilised for the following purposes:
- Administrative purposes
- Improving website experience
- Marketing and promotional activities
This list is not exhaustive.
Should we wish to use your information for any purpose beyond those stated, we will seek your prior approval. Once consent is provided, your data will be used only for the specific purpose(s) laid out in the policy, except where legal obligations require otherwise.
How is your data shared?
Your personal information will only be shared with third parties in specific situations, and only with your consent, except as outlined below:
- Trusted third-party service providers for website hosting, analytics, or marketing
Other Situations
Your information may also be shared:
- To comply with laws, regulations, court orders, or other legal requirements.
- To enforce our agreements with you, including this Privacy Policy.
- To address claims that your use of our Service infringes on someone else’s rights.
Finally, if our company is merged, sold, or acquired, your information may be transferred as part of the assets to the new owner.
How long will we retain your information?
We will keep your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Certain information may be retained for longer periods to comply with legal obligations, support record-keeping or reporting requirements, or for legitimate purposes such as enforcing legal rights or preventing fraud. Non-identifiable data, including anonymised or aggregated information, may be stored without a time limit.
What are your rights?
You have certain rights over the personal data we hold about you:
- Access: You can request a copy of your data and information about how we use it.
- Correction: You can request that we update inaccurate or incomplete data.
- Deletion: You can request that we delete your data when it’s no longer needed, you withdraw consent, or it has been processed unlawfully, unless we have a legal reason to keep it.
- Restrict Processing: You can request that we limit processing in specific situations, such as disputes over accuracy or objections to processing.
- Data Portability: You can request your data in a standard, machine-readable format to move it elsewhere, when processing is based on consent or a contract.
- Object: You have the right to object to processing for direct marketing, research, or legitimate interests. We will stop processing unless we have a compelling reason to continue.
Please note that if you do not provide the necessary personal information or withdraw your consent for its processing, you may be unable to access or use the services that require this information.
If you are dissatisfied with how we have handled your personal data, you may raise your concerns with the relevant supervisory authority in your area.
To exercise these rights, contact us at:
Email: hello@mulberrycarehomes.com
Phone: 01484 428822
Cookies
Our website may use cookies to improve user experience and collect anonymous usage data. You can manage your cookie preferences through your browser settings.
Data Security
The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security, and consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
Contact
For questions about this website’s privacy policy or how we handle your data, contact:
Email: hello@mulberrycarehomes.com
Phone: 01484 428822